+27 11 242 8000

85 Central Road, Houghton Estate, South Africa


Assertiveness and Confidence Building

Assertiveness and Confidence Building

Soft SkillsTraining 
Assertiveness and Confidence Building 
R 1,300.00 (excl) 
1 Day 
Do you have 10 or more delegates? 
Click here to book this training as an In-House course 
Attendance at this seminar will secure 6.5 hour/s verifiable CPD points incl. other professional bodies (SAICA, SAIPA, SAIBA, ACCA) 


Gaining self-confidence and assertiveness is a crucial component to a successful life. 

This course will provide participants with skills and techniques to communicate confidently and directly without feeling or appearing pushy. 

Assertiveness is for everyone, it is a skill that enables people to be more confident and to say the right thing at the right time..


This comprehensive Assertiveness & Confidence Building training course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. 

You will gain the tools and techniques to boost your confidence and build your self-esteem. 

By the end of this assertiveness training course you will be able to: 
  • Recognise the link between assertiveness, confidence and self-esteem. 
  • Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers. 
  • Handle difficult situations and people confidently and assertively. 
  • Deal with criticism, confrontation, anger, and negativity effectively and positively. 
  • Overcome feelings of apprehension and understand the importance of language and body language to assertiveness. 
  • Develop techniques for better working relationships using assertiveness. 


  • Developing your confidence 
  • Understanding shyness 
  • Understanding embarrassment 
  • Understanding self-confidence 
  • Principles of confidence 
  • Assertiveness 
  • The ideal self versus the actual self 
  • What we mean by assertion 
  • Types of assertion 
  • Assertive outlook


This course is designed for anybody who needs to interact or communicate effectively with others. 
This program is especially suitable for staff who experience interpersonal conflict, have difficulty saying “No”, and new appointments unaccustomed to positions of authority. 

It is recommended for those who recognise the importance of building interpersonal relationships. 


Stationary and textbook included. 
Certificates of Completion are issued to each participant. 


Soft Skills Facilitator
Lynette Botha obtained her National Diploma in Public Relations and Communication from the Vaal University of Technology. 

For the past 4 years she has been permanently involved in Education in Communication Skills, Public Relations, Media Studies, Business Etiquette, Event Management, Wedding Planning, Business Writing, Conflict Management, Assertiveness and Self Confidence, Aids Awareness, First Aid, Fire Training, Health and Safety, Time Management and Listening Skills. 

She also does Corporate Training in the Vaal Triangle Area in her subject field. Lynette loves people, her classes are interactive and the students truly enjoy her specific way of presenting and learn while taking part in group discussions, games, problem solving and multi-media presentations. 

CONTACT: Nonhlanhla Ndzimande
TELEPHONE: (011) 242 8000 



Assertiveness and Confidence Building | Programmes